1. Subscription Billing
Kommissions is offered on a recurring subscription basis — monthly or annual — depending on the plan selected at checkout. Subscriptions are billed in advance at the start of each billing period.
By subscribing, you authorise Kommissions to charge your payment method automatically at the start of each billing cycle until you cancel. All prices are in US dollars and exclusive of any applicable taxes.
Plan details, seat counts, and pricing are confirmed at the time of checkout and shown in your billing dashboard at app.kommissions.com/app/billing.
2. Cancellation
You may cancel your subscription at any time from the billing page inside your workspace (Settings → Billing → Cancel plan) or by emailing info@kommissions.com.
Cancellations take effect at the end of the current billing period. You retain full access to your workspace and data until that date. After the period ends, your workspace is downgraded to a read-only state for 30 days so you can export your data, then archived.
Cancelling a monthly plan stops the next monthly charge. Cancelling an annual plan stops the next annual renewal — no partial-year credit is issued for the remaining months of the current annual term.
3. Refunds
General policy
Subscription fees are non-refundable once a billing period has started. This applies to both monthly and annual plans. We do not issue prorated refunds for unused days or months within a paid period.
Annual plans
Annual subscriptions are charged in full at the start of the annual term. If you cancel an annual plan mid-term, you retain access through the end of the paid year but no refund is issued for the remaining months.
Exceptions we will consider
We will review refund requests on a case-by-case basis in the following circumstances:
- Duplicate charge — if you were charged twice for the same billing period due to a system error.
- Charge after cancellation — if you were billed after a confirmed cancellation was processed on our end.
- Platform unavailability — if Kommissions experienced extended, documented downtime (more than 24 consecutive hours in a paid month) that prevented normal use of the platform.
- New subscriber error — if you subscribed by mistake and contact us within 48 hours of the initial charge without having used the platform to import data or run reconciliations.
To request a refund under one of the above exceptions, email info@kommissions.com with your workspace name, the charge date, and a brief description of the issue. We aim to respond within 2 business days.
Approved refunds are returned to the original payment method within 5–10 business days, depending on your card issuer.
4. Free Trials
Where a free trial is offered, no charge is made during the trial period. At the end of the trial, your selected plan begins and your payment method is charged automatically unless you cancel before the trial ends.
Trial cancellations must be made before the trial expiry date to avoid being charged. Cancelling on the day of expiry may not prevent the charge depending on processing time — we recommend cancelling at least 24 hours before the trial ends.
Trial periods are offered once per business entity. Creating multiple accounts to extend a trial is a violation of our Terms of Use.
5. Billing Disputes
If you believe a charge is incorrect, please contact us at info@kommissions.com before initiating a chargeback with your card issuer. Most billing issues can be resolved quickly and directly.
Initiating a chargeback without first contacting us may result in immediate suspension of your workspace while the dispute is investigated. If the chargeback is found to be unwarranted, we reserve the right to recover the disputed amount and any associated fees.
6. Contact Us
For billing questions, cancellation requests, or refund enquiries:
- Email: info@kommissions.com
- Response time: within 1 business day for Agent plans, same business day for Agency and Enterprise
This policy was last updated on June 20, 2026. We may update it from time to time; material changes will be communicated by email to the workspace owner at least 14 days before taking effect.